Shopping Guide

How to Order

PRODUCT DETAILS PAGE

  • • Go to the product details page.
  • • Please select an item dropdown box to select the desired color and size, if available.
  • • Click the [Add to Cart] button at the bottom of the product details. The item will be added to the top right corner of the screen.

MINICART

Click [Show Cart] link at the mini cart.

CART

All Items are displayed in the shopping cart. Confirm items (check each size, color, quantity) and click [Checkout] link.

CHECKOUT

If you are a registered customer, please log in. If you are not registered, please select "New? Please provide.." radio button, fill in the customer information, and click [Send Registration] button.

  • STEP 1/4 - Please provide your shipping address. Click [NEXT].
  • STEP 2/4 - Confirm "Shipping and Handling Fee" and click [NEXT].
  • STEP 3/4 - Choose the Payment Method. click [NEXT].
  • STEP 4/4 - If you have chosen Credit Card as Payment Method, please input your card information. (unnecessary for Paypal) At last, click the [CONFIRM ORDER] button. Your order procedure has been completed now.

After you have completed your order, an order confirmation will be sent to your registered email address. Please do a final check and make sure that you have input the correct information.After your ordered items have been shipped out, you will be provided a tracking number for your package by email. You can track the delivery status of your package with it.

About Our Products

Size

The sizes listed in the items descriptions are the one which we measure on the actual product. Please note that around ±1cm difference between the displayed size and the actual product may be possible. All measurements are made on a flat surface with the garment laid out flat.

Please use the measurements for reference. Pattern work for certain pieces can alter the fit, so if you are uncertain, please contact us.

Color

Colors may look different from the actual product due to the screen settings or the models of your computer monitors.

Fabrics, Materials, or Patterns

We will be working to post clear product images and close-ups of the fabric. Please feel free to inquire for additional images.

Other Notes

The products may be used for products photographing. We always strive to prevent damage to the product by having models wear innerwear.

Pricing

Prices for the products are NOT including shipping charges, the payment handling fee, customs and taxes of the customer's country. Displayed currency can be changed with the "Currency Change" selection box shown at the left side of the screen. (Conversion rates are the ones of the European Central Bank (ECB), being updated daily.)

The purchase is "Japanese Yen(Yen)" only. Converted prices will be reverted to Japanese Yen at the checkout.

Payment

PayPal and all major Credit Cards are the accepted forms of payment.

Shipping

Japan Post's Express Mail Service (EMS) is used for all international deliveries. EMS is easy, secure and is one of the fastest international shipping services, which can deliver up to 30kg luggage to more than 120 countries. Below, we have listed the shipping rates for packages up to 15kg.

Delivery Area

We deliver anywhere if EMS can. Please check the EMS delivery areas.

Delivery Rates

ZoneFirst ZoneSecond ZoneThird Zone
WeightAsiaOceania
North America
Central America
the Middle East
EuropeSouth America
Africa
Up to 300g 1,400 YEN 2,000 YEN 2,200 YEN 2,400 YEN
Up to 500g 1,400 YEN 2,000 YEN 2,200 YEN 2,400 YEN
Up to 600g 1,540 YEN 2,180 YEN 2,400 YEN 2,740 YEN
Up to 700g 1,680 YEN 2,360 YEN 2,600 YEN 3,080 YEN
Up to 800g 1,820 YEN 2,540 YEN 2,800 YEN 3,420 YEN
Up to 900g 1,960 YEN 2,720 YEN 3,000 YEN 3,760 YEN
Up to 1.0kg 2,100 YEN 2,900 YEN 3,200 YEN 4,100 YEN
Up to 1.25kg 2,400 YEN 3,300 YEN 3,650 YEN 4,900 YEN
Up to 1.5kg 2,700 YEN 3,700 YEN 4,100 YEN 5,700 YEN
Up to 1.75kg 3,000 YEN 4,100 YEN 4,550 YEN 6,500 YEN
Up to 2.0kg 3,300 YEN 4,500 YEN 5,000 YEN 7,300 YEN
Up to 2.5kg 3,800 YEN 5,200 YEN 5,800 YEN 8,800 YEN
Up to 3.0kg 4,300 YEN 5,900 YEN 6,600 YEN 10,300 YEN
Up to 3.5kg 4,800 YEN 6,600 YEN 7,400 YEN 11,800 YEN
Up to 4.0kg 5,300 YEN 7,300 YEN 8,200 YEN 13,300 YEN
Up to 4.5kg 5,800 YEN 8,000 YEN 9,900 YEN 14,800 YEN
Up to 5.0kg 6,300 YEN 8,700 YEN 9,800 YEN 16,300 YEN
Up to 5.5kg 6,800 YEN 9,400 YEN 10,600 YEN 17,800 YEN
Up to 6.0kg 7,300 YEN 10,100 YEN 11,400 YEN 19,300 YEN
Up to 7.0kg 8,100 YEN 11,200 YEN 12,700 YEN 21,400 YEN
Up to 8.0kg 8,900 YEN 12,300 YEN 14,000 YEN 23,500 YEN
Up to 9.0kg 9,700 YEN 13,400 YEN 15,300 YEN 25,600 YEN
Up to 10.0kg 10,500 YEN 14,500 YEN 16,600 YEN 27,700 YEN
Up to 11.0kg 11,300 YEN 15,600 YEN 17,900 YEN 29,800 YEN
Up to 12.0kg 12,100 YEN 16,700 YEN 19,200 YEN 31,900 YEN
Up to 13.0kg 12,900 YEN 17,800 YEN 20,500 YEN 34,000 YEN
Up to 14.0kg 13,700 YEN 18,900 YEN 21,800 YEN 36,100 YEN
Up to 15.0kg 14,400 YEN 20,000 YEN 23,100 YEN 38,200 YEN
Up to 16.0kg 15,300 YEN 21,100 YEN 24,400 YEN 40,300 YEN
Up to 17.0kg 16,100 YEN 22,200 YEN 25,700 YEN 42,400 YEN
Up to 18.0kg 16,900 YEN 23,300 YEN 27,000 YEN 44,500 YEN
Up to 19.0kg 17,700 YEN 24,400 YEN 28,300 YEN 46,600 YEN
Up to 20.0kg 18,500 YEN 25,500 YEN 29,600 YEN 48,700 YEN

Delivery Date

Please view the EMS delivery date.

Track Delivery

By using EMS Tracking Service, you can view the state of your luggage. Please click here. (*There are some areas that can not keep tracking.)

Packaging / Wrapping

To avoid damages to the products during their transit, all items will be securely packaged and reinforced with bubble wrap.

We offer gift wrapping for free. Please write down "gift wrapping" in the note field of checkout step(4/4) to opt for this option.

Return / Exchange

If a product(s) arrive damaged, please notify us within three days after delivery. We will refund the total amount (including shipping charges) or exchange it for another item. Store credit is also an option. We do not accept refund or exchange for any other reasons.

Cancellation

We accept cancelation if the goods have not been shipped from our shop yet. Please send cancel request by the inquiry form or Email.

Inquiry

Please contact us by Inquiry Form. If inquiry form is not available, please contact the following:

FASCINATE
ZIP CODE: 550-0014
ADDRESS: AVANZA Kitahorie 1-2F, Kitahorie 1-14-9 Nishi-Ku Osaka, Japan
EMAIL: info-en@fascinate.jp
TEL: 81+(0)6-6534-6110FAX: 81+(0)6-6534-6111
Hours of Operation 12:00~20:00 JST